We offer exchanges on what is available FOR FREE. Please follow the link below to initiate an exchange.

https://adam-tucker.returnly.com/

After you have submitted your order, you will receive an email including your UPS tracking information. Please note that since all orders are shipped out 1-3 business days, it may take a few days after your order has been placed to receive your tracking number.

That is strange! First check you junk folder. If this doesn't work contact us at customerservice@metooshoes.com and we will update you!

Most likely it was out of stock. We will reach out to you to let you know if this happens.