...me Too will gladly authorize returns of UNWORN MERCHANDISE within 30 days of receipt of your order. Please email firstname.lastname@example.org to request a prepaid shipping label. You may give the package to any UPS driver or authorized UPS drop off location.
Returns will be refunded in the original method of payment minus a $6.95 flat return fee. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 45 days of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you.
You may request a return online or via phone 1-877-638-6674. You will receive credit within 7 days of receipt in our warehouse. Please note that depending on your credit card company, it may take an additional 2-10 days to post to your account after the credit is applied.
PLEASE NOTE: CLEARANCE (LAST CHANCE) ITEMS MAY NOT BE RETURNED. All purchases are final on clearance items.
...me Too guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify. If you feel the shoes are defective and were purchased from this website, please contact us by emailing email@example.com
We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.
Therefore we suggest you place a new order for the style color you want and then call customer service at 1-877-638-6674 to get return authorization and a prepaid UPS shipping label to send the item back to us as a return.
When you call customer service please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse.